Buying a starter kit

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  • This topic has 31 replies, 17 voices, and was last updated 9 months ago by ggth.
Viewing 15 posts - 16 through 30 (of 32 total)
  • Author
    Posts
  • #1565
    watchmyjokes
    Participant

    Same Here, Got reseted from lvl 12 to lvl 5. All my Progress is away.
    Play ID: E8A01BA2AADEC5F

    #1566
    bubu
    Participant

    Have somebody money or ingame things back ?

    #1567
    Pharaon
    Participant

    Nothing for now… it start to be long.

    #1568
    Terror
    Participant

    Nothing new

    #1569
    watchmyjokes
    Participant

    No Email or Something Like this Here …

    #1570
    bubu
    Participant

    Oh man, already had a second treasure map and now everything is gone and several purchases too. Can only recommend to everyone vote on the App Store the lowest rating maybe they will do something then. Have a nice rest week

    #1571
    NOboz
    Moderator

    Hi everyone!

    First of all I would like to extend on behalf of the whole PHZ Game Studios our deepest apologies for this issue. The bug with the starter pack did slip past all of our internal and external quality assurance efforts and it has been a real heartbreaking twist to the launch of the game. I have added compensation of moonstones for everyone who has reached out and will keep sorting through the emails as well to that end. We are issuing a fixed game version via the application platforms as soon as we have verified that the it is working correctly. I hope you can find you can find the kindness in your heart to be patient with us and hope that you will continue to enjoy the game despite the rocky launch 😅

    #1572
    watchmyjokes
    Participant

    Damn die WE really become 2000 gems. Thanks

    #1573
    watchmyjokes
    Participant

    Did*

    #1575
    bubu
    Participant

    Great reaction all buying back. Top support. I will correct my response

    #1577
    wilds
    Participant

    Player ID :6672905EBA9EA007

    Have same issue, bought the starter pack and $19.98 SGD deducted from my bank. I have screenshots if needed. Relogged when I got forced into an ad and everything is gone.

    #1592
    Yasha
    Participant

    Player Id A1FD17E08D12A8D

    Recently bought the pack not realising it was buged. Didont love much progress but whod like the perchesed restord

    #1724
    callisto
    Participant

    Hello, Same for me.

    Player ID: 26f52f56760b3455

    #1779
    callisto
    Participant

    03/21/22 I purchased a starter pack. The money was debited from my account. After some time, the game rolled back to the point of purchase. I ask you to return the money or pay compensation in the game as soon as possibly.

    My Player ID: 26f52f56760b3455

    #1787
    MrPakito
    Participant

    It happens the same to me. I bought the starter kit, but when I closed and opened the app I lost everything.

    Please fix the problem, or return the money and remove the purchase option!

    playerid:373CF3BFD2688156

Viewing 15 posts - 16 through 30 (of 32 total)
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