Buying a starter kit

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  • This topic has 31 replies, 17 voices, and was last updated 7 months ago by ggth.
Viewing 15 posts - 1 through 15 (of 32 total)
  • Author
    Posts
  • #1548
    IEnemyPersonI
    Participant

    I bought a starter kit, re-entered the game, and everything was gone. you can buy a set again, you can not restore purchases

    #1550
    bubu
    Participant

    Have the same problem and no response from support

    #1551
    WaldoIsMyCat
    Participant

    Unfortunately, I have come across the same issue with the purchase of the starter package.

    #1552
    Drifter
    Participant

    I Purchased the starter pack and played with the items but after I closed the game out and log back in I lost all my progress from just before buying the package…

    #1553
    IEnemyPersonI
    Participant

    yes, i had the same

    #1554
    Taglio
    Participant

    Good morning, i was playing castle war, i made an app purchase of 13.99 euros, fixed the castle and won several games by acquiring different materials, coins and going up to level 6 … then i closed the app, reopening it after a while time, but unfortunately I find myself at level 5, without everything that included the 13.99 package and without all the progress made up to that point … I kindly ask you to restore everything up to before the data loss since I have spent some money …
    My ID player is 28FC0B7E2A7EED2
    I would not want to be forced to do an extremely negative review.
    Please solve,
    Sincerely
    Andrea

    #1556
    Antti Hätinen
    Keymaster

    Hello, we have unfortunately found a bug in the starter bundle, but the fix will be released shortly! In the meanwhile, we will fix the purchase for you manually. It should be fixed shortly! We are terribly sorry for the inconvenience, but you will get the purchased items.

    Best Regards,
    Antti Hätinen
    PHZ Game Studios
    +358458889885

    #1557
    bubu
    Participant

    Hope it will be done fast

    #1558
    Antti Hätinen
    Keymaster

    If you have this bug, please provide your player ID, and we’ll fix the issue!

    #1559
    WaldoIsMyCat
    Participant

    Player ID: 8E6C754353B1A726

    #1560
    CDTTk
    Participant

    Player ID: 86BCF8A77D9D1A90

    Starter Bundle lost after closing App

    #1561
    IEnemyPersonI
    Participant

    Player ID:F15D91459C595A3E

    #1562
    bubu
    Participant

    Player ID: 7c0643d8792a7733

    #1563
    Pharaon
    Participant

    Hello Same for me.

    Player ID: 9F9015645291343

    #1564
    Terror
    Participant

    The same , and my level go down like i don play al the day.
    Id 2101B1DD85458450

Viewing 15 posts - 1 through 15 (of 32 total)
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