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Tagged: Bug, Starter kit
- This topic has 31 replies, 17 voices, and was last updated 3 years, 5 months ago by
ggth.
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AuthorPosts
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March 2, 2022 at 7:16 am #1565
watchmyjokes
ParticipantSame Here, Got reseted from lvl 12 to lvl 5. All my Progress is away.
Play ID: E8A01BA2AADEC5FMarch 2, 2022 at 2:30 pm #1566bubu
ParticipantHave somebody money or ingame things back ?
March 2, 2022 at 3:31 pm #1567Pharaon
ParticipantNothing for now… it start to be long.
March 3, 2022 at 6:04 am #1568Terror
ParticipantNothing new
March 3, 2022 at 2:36 pm #1569watchmyjokes
ParticipantNo Email or Something Like this Here …
March 3, 2022 at 5:53 pm #1570bubu
ParticipantOh man, already had a second treasure map and now everything is gone and several purchases too. Can only recommend to everyone vote on the App Store the lowest rating maybe they will do something then. Have a nice rest week
March 4, 2022 at 2:32 pm #1571NOboz
ModeratorHi everyone!
First of all I would like to extend on behalf of the whole PHZ Game Studios our deepest apologies for this issue. The bug with the starter pack did slip past all of our internal and external quality assurance efforts and it has been a real heartbreaking twist to the launch of the game. I have added compensation of moonstones for everyone who has reached out and will keep sorting through the emails as well to that end. We are issuing a fixed game version via the application platforms as soon as we have verified that the it is working correctly. I hope you can find you can find the kindness in your heart to be patient with us and hope that you will continue to enjoy the game despite the rocky launch 😅
March 4, 2022 at 8:12 pm #1572watchmyjokes
ParticipantDamn die WE really become 2000 gems. Thanks
March 4, 2022 at 8:13 pm #1573watchmyjokes
ParticipantDid*
March 5, 2022 at 12:10 pm #1575bubu
ParticipantGreat reaction all buying back. Top support. I will correct my response
March 7, 2022 at 6:48 am #1577wilds
ParticipantPlayer ID :6672905EBA9EA007
Have same issue, bought the starter pack and $19.98 SGD deducted from my bank. I have screenshots if needed. Relogged when I got forced into an ad and everything is gone.
March 15, 2022 at 8:26 am #1592Yasha
ParticipantPlayer Id A1FD17E08D12A8D
Recently bought the pack not realising it was buged. Didont love much progress but whod like the perchesed restord
March 22, 2022 at 4:49 am #1724callisto
ParticipantHello, Same for me.
Player ID: 26f52f56760b3455
March 22, 2022 at 5:47 pm #1779callisto
Participant03/21/22 I purchased a starter pack. The money was debited from my account. After some time, the game rolled back to the point of purchase. I ask you to return the money or pay compensation in the game as soon as possibly.
My Player ID: 26f52f56760b3455
March 24, 2022 at 5:02 pm #1787MrPakito
ParticipantIt happens the same to me. I bought the starter kit, but when I closed and opened the app I lost everything.
Please fix the problem, or return the money and remove the purchase option!
playerid:373CF3BFD2688156
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